Contact information

Auréa is an independent online store specialising in red light therapy, relaxation and personal wellness products.

How to reach us

Email: bastianalexander.palma@gmail.com

Email is the fastest way to reach us and the best channel for anything to do with an order, a return or a product question. We reply to every message within 1–2 business days (Monday to Friday).

You can also use the contact form on our website.

Business details

Trading name: Auréa

Location: Santiago, Chile

Orders ship from: within the United States

Before you write to us

To help us answer you on the first reply, please include your order number and, where a product arrived damaged or incorrect, a photo.

Returns

Please do not send an item back before contacting us — see our Return & Refund Policy for the full procedure.