Shipping policy
Everything we sell ships from within the United States. Here is what to expect.
Where we ship
We currently ship to the 48 contiguous United States and Washington, D.C.
We are not able to deliver to:
- Alaska, Hawaii and Puerto Rico
- Other U.S. territories
- APO, FPO and DPO military addresses
- P.O. boxes
If you place an order to one of these destinations, we will contact you and refund it in full.
Shipping cost
Shipping is free on all orders to the destinations listed above. There are no handling fees and no minimum order value.
Processing and delivery time
Orders are processed and delivered within 8–11 business days from the moment you place them. Business days are Monday to Friday and exclude U.S. public holidays.
This window covers both the time we need to prepare your order and the time the carrier needs to deliver it.
Order tracking
As soon as your order leaves our facility you will receive an email with your tracking number. If you have not received tracking information after 5 business days, please email us and we will look into it.
Delays
Once a package is with the carrier, delivery times are outside our control. Weather, carrier backlogs and public holidays can add a few days. If your order is significantly past the 8–11 business day window, contact us and we will investigate and make it right.
Incorrect addresses
Please double-check your shipping address at checkout. We are not able to redirect a package once it has shipped. If a package is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment; additional shipping costs may apply.
Lost or damaged packages
If your package arrives damaged, or tracking shows it as delivered but you did not receive it, email us within 14 days and we will resolve it with a replacement or a refund.
International orders
We do not currently ship outside the United States.
Questions
Email bastianalexander.palma@gmail.com and we will get back to you within 1–2 business days.